Privacy Policy
Effective date: 27 September 2026
Your privacy is important to us. This Privacy Policy explains how Renaissance Energy Advisors Limited ("REA", "we", "us") collects, uses, stores and protects your personal information when you visit or use our website, services or related features, including our free trial.
REA is the data controller for your personal information. We are a private limited company registered in England and Wales under company number 12022737, with our registered office at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.
1. Information We Collect
We may collect personal information from users who visit our website, contact us, sign up for a free trial, subscribe to updates or use our services.
Information you provide may include your name, email address, phone number, company name, job title, mailing address, account login details and any details you voluntarily provide through forms or direct communication.
Technical and usage information may include your IP address, browser type, device type, operating system, pages visited, time spent on the website and referral sources. Under UK data protection law, some of this counts as personal information, and we treat it that way.
2. How We Use Your Information
We use your information for the purposes below. Each has a lawful basis under UK data protection law:
- To provide your free trial, account access and requested services (performance of a contract).
- To respond to inquiries and communicate with you about our services (our legitimate interests in running and developing our business).
- To analyse website performance and improve user experience (our legitimate interests in understanding how our website is used).
- To protect against unauthorized or fraudulent activity (our legitimate interests).
- To send updates, newsletters and marketing communications (your consent, or the "soft opt-in" for existing customers and trial users; see section 10).
- To comply with legal and regulatory requirements (legal obligation).
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, remember user preferences, understand visitor behavior, and analyze website traffic.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
4. Sharing of Information
REA does not sell or rent your personal information.
We may share information with trusted third-party service providers who help us with website hosting, analytics, email communications and business operations. These providers act only on our instructions and must keep your information secure.
We may also disclose information when required by law, regulation or legal process, or to protect the rights, safety and property of REA, our users or others.
International transfers: some of our service providers are based in, or store data in, countries outside the UK, including the United States. Where this happens, we make sure appropriate safeguards are in place, such as the UK–US Data Bridge, the UK International Data Transfer Agreement or standard contractual clauses.
5. Data Security
We take reasonable technical and organizational steps to protect personal information from unauthorized access, misuse, loss, alteration or disclosure, including encrypted connections (HTTPS) and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, REA cannot guarantee absolute security.
6. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy:
- Inquiries and correspondence: up to 2 years after our last contact.
- Trial and account data: for as long as your account is active, plus 2 years.
- Marketing preferences: until you unsubscribe. After that we keep a suppression record so we don't contact you again.
- Analytics data: up to 26 months.
We may keep information longer where the law requires it. When information is no longer needed, we delete or anonymize it.
7. Your Rights
Under UK data protection law, you have the right to:
- access the personal information we hold about you
- correct or update inaccurate information
- have your information deleted
- restrict how we use your information
- object to our use of your information based on legitimate interests, and to direct marketing at any time
- receive your information in a portable format
- withdraw your consent at any time, where we rely on consent
To exercise any of these rights, please contact us using the details below. We will respond within one month, and there is usually no charge.
If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
8. Third-Party Links
Our website may contain links to third-party websites. REA is not responsible for the privacy practices, security or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
9. Children's Privacy
Our website and services are intended for business professionals and are not directed at children. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will delete it.
10. Marketing Communications
We send marketing communications only to users who have opted in, or to existing customers and trial users about similar REA products and services.
You may opt out at any time by following the unsubscribe link in our emails or by contacting us directly. Opting out does not affect service emails about your account or trial.
11. Changes to This Privacy Policy
REA may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If we make significant changes, we will notify account holders by email.
12. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact us:
Renaissance Energy Advisors Limited
Registered in England and Wales, company number 12022737
Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Email: research@renaissance-energyadvisors.com